C14 · Listening at scale — kind, not degree
Heard. Listened to. Acted on.
Three things people sometimes mean when they say "we consulted stakeholders." They are not the same thing.
Scratch · /dev · not for production
Method explorables — POCs
Proofs-of-concept for the methodology section. Each sits on its own route and works at 375 px. Real interactions with real inputs — no fake animations. Citations visible on each page. Open each, try it on a phone and a laptop, decide whether the interaction earns its place.
Wave 1
C21 · Missing legs fail in predictable ways
The scope diagnostic
Five questions about a specific engagement — yours, one you have been pitched, one you are considering. Output is a coverage map, not a verdict.
C12 · Three-part method is rare — structural reasons
Why the fifteenth organization is different from the fifth
Coordination grows with the square of the number of organizations. Small and large listening engagements are structurally different activities.
Wave 2
C15 · Three-part method is rare — career economics
Why there are so few generalists
Twenty-five years of a consulting career on a slider. Depth and breadth move in opposite directions, and the slope explains the industry shape.
C19 · What lives in the gap between specialties
The handoff graveyard
A strategy deck and a fundraiser’s inbox. Send one to the other and watch which attributes survive the trip.
C20 · Missing legs fail in predictable ways — at the organizational level
One-way doors
A budget slider that can be dragged down and dragged back up. The asymmetry between the two motions is the argument.
Wave 3
C13 · Listening at scale — kind, not degree
Four question types, four kinds of insight
Eight interview prompts. Sort them into four bins. The reveal explains which bin produces the kind of finding a sector can act on.
C16 · Listening at scale — what it actually costs
One hour in, seven hours out
Estimate the total project hours behind one sixty-minute interview. The decomposition explains why listening at scale is rare.
Revisions
C06 · Three-part method is rare — the industry-shape view
Where firms plant their flags
A coverage grid across consulting archetypes. The empty cells are the argument. Tap any row to see why that flag sits where it does.
C09 · Missing legs fail in predictable ways — pattern recognition
Three failures, three fingerprints
Three deliverables described. Match each to which leg was missing from the engagement that produced it. The reveal teaches a transferable diagnostic skill.